Service Coordinator

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

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   The Role

Support the VTS Field Service and Service Sales teams by scheduling field service repairs of vacuum equipment, providing regular updates to the Field Service Manager and BLM. 

• You will administer the forward planning of all open orders, ensuring that the service department requirements are met in a timely and efficient manner.
• You will support the VTS Field Service Manager and set the Field Service Engineers work schedules in order to maximize efficiency and minimize work in progress.
• You will ensure orders are correctly allocated and released to the FSE before the visit date.
• You will ensure all parts are available and in the FSE’s storage location or customer site prior to visit.
• You will liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• You will enter and maintain all orders, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities and other tools.
• You will regularly liaise with the Business Development Manager, Field Service Manager, FSEs, internal departments and other Service Centers to expedite customer requests.
• You will regularly liaise with the Business Development Manager and Field Service Manager in order to highlight and resolve any operational / planning problems in an effective and efficient manner.
• You will collate information from the FSEs in order to accurately record and maintain customer records and information.
• You will maintain open service issues log and support weekly review of the log during online meetings.
• You will undertake ad-hoc project work as and when required.

  What we expect of you? 

• High school diploma, some college preferred.
• Minimum of 2 years relevant service coordination and/or dispatch experience.
• Strong knowledge of CRM systems, but SAP or C4C preferred
• Excellent planning capabilities, with a focus on continuous improvement
• Great empathy and internal/ external customer focus and commitment
• Good business understanding and cost consciousness
• Proficiency in Microsoft Office, including Word and Excel

​  What you can expect from us? 

• A friendly, family-like atmosphere

• Plenty of opportunities to grow and develop

• A culture known for respectful interaction, ethical behavior and integrity

• Potential to see your ideas realized and to make an impact

• New challenges and new things to learn every day

• Access to global job opportunities, as part of the Atlas Copco Group

• An excellent remuneration package including short-term incentive plans

• We offer a holistic benefits package including health insurance and paid leave

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Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.