After Sale Service Engineer - SAS

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your Role

• Take responsibility of service & spare parts sales by approaching existing customers to achieve annual sales target. As well as support on-field information to BLM to increase opportunity of project proposal.
• To provide quality technical service and quality support to our customers, through daily on site visits, continuously improving and maximize customer satisfaction with fast response, timely feedback & support problem or trouble shooting.
• Working as a team to smooth the entire workflow, working closely with team, Application Centre, R&D, Machine Tool Builders and other contractors to execute improvement projects on Budget, on Time. Ensure providing quality standard that gives Atlas Copco high levels of Customer Satisfaction.
• Assisting the Business Lines Manager with technical and financial pre-studies, involving technical solution and cost calculation, in order to win the bidding on improvement projects.

 
To succeed, you will need  

• Take responsibility of service & spare parts sales to meet annual target. Cooperate among our internal teams until complete the job for customers.
• Generate service and spare part sales (Project installation, Spare parts, PM sales, annual contract, etc.) from existing customers with good initiative.
• To conduct regular customer visits providing technical support, assistance and guidance as and when required, as well as help create new opportunity or inform opportunity to the team.
• Support business line and sales team in current customers by regularly visit during or customer training to create new opportunity as well as help provide information for new opportunity.
• Cooperate with the team sharing competition, market situation upon regular visit.
• To provide the customer with technical support during breakdowns, over the phone and, when required on site.
• To provide written reports on repairs and incidents as requested by management or the Customer.
• To maintain records of all activities.
• To provide advice and feedback to the Customer on the use of their equipment.
• First level at emergency support (Help customer, keep informed , provide emergency solution & report to customer and organization)
• Fast and timely response with quality feedback to customers in order to increase customer satisfaction.
• Provide technical and quality feedback according to customer’s feedback, share to the sales team and to product specialist
• Timely and correctly feedbacks work order, weekly report and monthly report within organization.
• To work as part of a team and the Customer to help address any support and technical issues and as such support the development of new business.
• To conduct technical training and maintenance supporting by business line.
• Support sales team to meet overall sales target.
• Consideration in RFQ, specification and giving technical specification selection to sales team
• Establish detailed project proposals with accurate budget, technical scope and resources needed to assist the business lines manager taking business decisions for future projects with competitive budget.
• Conduct strategic project planning including timescales, scope, budgets and regular project review meetings with internal and external customers.
• Proactive communication and keep commitments to customers in order to drive customer satisfaction.
• Independently initiate and efficiently manage multiple projects simultaneously and cooperate with business line.
• Prepare status reports and schedules (Excel) or plans as required.
• Commissioning as well as cooperate with suppliers/sub-contractor during installation for projects to ensure that customer requirements are met.
• Initialize and monitor all Change Order Revisions Identify Risks associated with projects.
• Develop and communicate plans to handle the risk with internal and external customers.
• Coordinate activities to ensure project progresses on schedule and within prescribed budget, quality levels and customer’s need.
• Conducts lessons learned after every finished project and pre-study to reuse identified best practices. Continuously improve our project execution to achieve best possible future results.
• Supervision and execution of preventive maintenance and maintenance.
• Coordinate demo stock
• Support complex customer demonstration and road shows / trade shows.
• Support the team on for technical, demo preparation, run the show and support business line.

In return, we offer you

• Bright career growth in advance tecnology business
• Be a part of globa team growing service business in SEA region
• Opportunty to work with global and high level of management team
• Chance to be trained in oversea on our technology

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City
Chachoengsao

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.