The Business Process Expert (BPX) is a position focused on the logistical and service processes in the customer centers for the Power Technique Business Area. The key responsibilities and activity areas are: Ensure the processes after the act! implementation are being followed in the customer centers: § Regularly visit the customer centers to assess the current level of compliance § Audit the logistical and service processes and work closely together with the customer centers to continuously improve the processes Identify and share best practices across customer centers and business areas § Work together with Business Process Experts of other Business Areas to share knowledge § Work together with product companies, distribution centers and divisional management to align the logistical and service processes end-to-end Support the customer centers with change management: § Evangelize the act! solution § Provide feedback and support to all Business Key Users Assess ideas for improvement: § Coordinate and discuss with other Business Areas and the act! team § Investigate feasibility § Be the middleman between the act! team and the Business Area to ensure the Power Technique requirements are communicated to the act! team and Act! changes are being communicated back to the Business Area: § Keep all Business Key Users informed on updates and changes in act! by building/maintaining a Business Key User community § Represent Business Area Power Technique Be on standby if support is needed in a pre-roll out phase and/or in hyper care mode: § Prior to roll-out: execute health checks to verify if the customer center is ready for implementation § Hyper-care: support the customer center on gaining independency after act! go-live
act! is aimed at driving structural development in customer centers by aligning all common processes and by building a common backbone system in SAP. The objective is to increase customer and employee satisfaction, lower operational costs, increase transparency and efficiency of process and system. The mission of this position is to: § Ensure the processes after the act! implementation are being followed in the customer centers § Identify and share best practices across customer centers and business areas § Support the customer centers with change management; § Assess ideas for improvement § Be the middleman between the act! team and the business area to ensure the Power Technique requirements are communicated to the act! team and act! changes are being communicated back to the business area § Be on standby if support is needed prior to roll-out and/or in hyper-care mode
§ Good understanding/knowledge of logistics processes and ERP systems § Know the Atlas Copco and Power Technique structure § Know The Way We Do Things § Experience in customer center logistical, sales and service processes § Experience in global supply chain management § Experience in enhancing and maintaining master data § Experience in project management
§ Knowledge of SAP is an advantage § Fluent both spoken and written English is a must § Good knowledge of Microsoft Office (Excel, Powerpoint, Word, ...)
University degree in Business Administration, Logistics, Marketing or Engineering, or equivalent experience required.
§ Ability and motivation to work independently § Ability to work in a (virtual) global team § The drive to create structure and processes § Excellent communication skills § High customer focus and service orientation § Excellent presentation skills § Structural way of working and managing multiple project plans and activities Eager to learn
We offer a chance to work in a young, dynamic and global team. You will drive your own job, be creative and focus on strategic projects. As a consequence, you will get exposure and create a dense global network. Extensive global travel will be required of this role; you will spend most of the time on site within the Act! live customer centers.
You will be located in one of the PT entities in the APAC region, either in Pune (India) or Shanghai (China)
The Power Technique Service division is a fully operational service organization which is more responsive, agile and customer centric than never before. Our partners and customers in construction industries can rely on a focused and fully dedicated service partner. Our customers need competent service technicians and sales and application support, day and night, to make sure their operations run smoothly or to be there when things go wrong. Power Technique Service was created with the vision to become a global and responsive service organization in the building, demolition and construction marketplace, to support any product, at any time and at any place. Aspects as logistics, technical support etc. are important, but it is the people behind who make the difference. Power Technique Service Division is a global organization capable of offering a local service. We are close to the customer with our people providing premium service and maximum delivery efficiency. Reliability, proximity, responsiveness and empathy are the key drivers of everyone within the Atlas Copco Power Technique Service team. A team that makes it happen for our customers where and when they need us.