To provide the highest levels of field service and technical support which will directly drive the development and grow sales and service business for all VTS brands including but not limited to, Edwards, Leybold and Atlas Copco vacuum as part of the Edwards Vacuum Australia organisation. Areas of support typically cover installation, commissioning, maintenance & troubleshooting of all VTS products as well as technical support across all three brands of products, with key areas of focus being Safety, Quality and Customer satisfaction.

Main Responsibilities:

• Complete installation and comissioning of vacuum pumps and vacuum systems for all brands including Edwards, Leybold and Atlas Copco Vacuum with designated region of responsibility
• Provide service support, both in-house and field based service, for all products brands including Edwards, Leybold and Atlas Copco Vacuum
• Delivery of technical support to internal and external stakeholders, including failure analysis, good vacuum practice, safety etc.
• Assist in developing the region with the aim of increasing service revenue and performance, whilst providing a high level of customer satisfaction
• Promote Preventative Maintenance (PM) and Contract Maintenance (CM) contracts
• Ensuring that all field service activities are conducted within the boundaries of VTS health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• Able to provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Able to use SAP to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Arrange de-contamination of pumps and equipment using local contractors if and where required
• Provide on-site and in-house product training for all stakeholders