Your role
Main Responsibilities:
- Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action)
- Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP opportunities and corrective action projects
- Provide support and technical expertise to field service engineers (level1+2) for system recovery/downs, new system installation issues, upgrades, Corrective Maintanace escalations, training and documentation, best known methods and processes, and all relevant data collection
- Work closely with Product companies ensuring effective communication when escalating issues that can not be resolved regionally.
- Provide training support for customers and level 1 and 2 field service engineers
- To perform troubleshooting/diagnostics/investigations of in-house developed software packages as deployed on customer site
- To specify, install and configure computer hardware and software
- Troubleshoot machine to machine communications issues on customer Ethernet networks
To succeed, you will need
Education:
• Engineering degree with relevant networking experience
Relevant Previous experience:
• Proven success and track record in a similar Customer focused, technical support role with experience of working within a fast-moving environment
• Sound technical knowledge of Ethernet networking, virtual server environments, databases, MS SQL Server
• Experienced in complex technical probelm solving techniques using statistical methods
• Experience of the Semiconductor Industry would be beneficial
Knowledge areas/Skills
• Basic knowledge of specifying, deployment, configuration and management of virtual server environments from host and VM perspective (Hyper-V and/or ESXi/VMWare).
• Basic knowledge of Microsoft Internet Information Services and web site deployment/management (http, SSL, troubleshooting, etc)
• Excellent Customer communication skills
• Good understanding of diagnostic techniques for both electrical, mechanical and software
• Knowledge of best practice technical problem solving skills
• Operational Analysis – ability to analyse data, identify trends and improvement opportunities
• Project management skills necessary to run multiple projects simultaneously
• Able to influence internally and externally as a technical authority in the fields supported by the group and represent the customers view point to the factory operations
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
