As a Service Engineer, Sara Galal visits customer sites to inspect equipment, perform preventive maintenance and troubleshoot technical issues. It is a hands-on job that requires both technical knowledge and the ability to communicate effectively with customers to ensure their equipment performs at its best. Sara finds that this variety keeps her engaged and constantly learning.
“Every day brings a new adventure: a different site, a new challenge, and the chance to meet and collaborate with different people,” Sara says.
Exciting discoveries and deep connections
When Sara applied for a job with us, she was looking for a role where she could develop.
“I wanted opportunities to expand my skills, face new challenges, and become more confident in solving real-world problems,” she says.
“Since joining I’ve grown a lot—both professionally and personally. I’ve learned how to build strong relationships with customers, stay calm and focused under pressure, and work with a variety of tools and technologies. The learning is continuous, and every challenge brings a new lesson,” she says.
Left and right image: Sara is one of our Service Engineers in Egypt.
Impact and exploration
What Sara likes best about working for Atlas Copco Group is the sense of adventure that comes with visiting new sites in different parts of the country.
“From the excitement of discovering new places to the deep connections formed with colleagues and clients, there’s a real sense of purpose in what we do. It’s inspiring to see how our work makes a difference on the ground, she says.”
For Sara it’s that sense of impact and exploration that makes every day feel fresh and meaningful. And she feels empowered with trust and accountability infused in our culture to do both.
Thinking creatively
An example of when that trust and accountability came in handy came during a site visit when Sara was working on a compressor. The intercooler drain valve was not working. Running the machine without a working drain could lead to failure, but the customer needed to keep it running to avoid interrupting factory production. So, Sara got creative. She partially opened the manual drain and added a non-return valve. This setup maintained the negative pressure during unload and temporarily took over the function of the faulty drain valve until a replacement could be installed.
“It was one of those moments where you’re on the spot, relying on your skills and experience to keep things running smoothly. That kind of quick thinking and problem-solving comes from a deep understanding of the machine process, which I’ve gained thanks to the opportunities and support I've had here,” she says.
“It felt incredible knowing that my solution kept the operation going and helped the customer avoid costly downtime.”
- Current position: Service Engineer
- An opportunity seized: Used technical knowledge of nitrogen generators to explain benefits to a customer, leading to a a rare sales opportunity for a service professional.
- A problem solved creatively: Set up a temporary solution to keep a compressor running without failure and avoided costly downtime.
Quick facts about
Sara
Sara also shares another instance where her creative thinking was a real asset. As a Service Engineer, she does not often get sales opportunities, but during a customer visit she learned about the customers’ upcoming expansion. Using her knowledge of nitrogen generators, Sara explained how it could benefit their operations.
“My initiative and technical insight convinced them to purchase a unit, adding value to their project and contributing to our business. It was a great example of stepping outside my usual role to support the team and organization,” Sara says.
Sara’s advice
When asked about her advice for someone new to the role of Service Engineer at Atlas Copco Group, Sara’s answer is clear: stay curious.
“Always ask “why” when you're working on a machine—why it works the way it does, why it failed, why a solution is or isn’t effective. That mindset will help you grow faster and become more confident in your work.”
