To optimize field and on site resources for achieving Operational Excellence and Customer Satisfaction Key Functional Responsibilities are as follows

1. Service job administration of field and on site resources

2. Order Booking for Service division

3. Invoicing of service orders

4. Labour entry of field service engineers & onsite service engineer

5. Coordination with Field Service engineers, Team leaders & Regional Service Managers.

6. Planning of service engineers visit against service contracts

7. Provide required data from SAP/SPIRIT system to Managers

8. Submit daily operational scorecards and performance updates to regions for improving the operational efficiency

9. Forward planning of resources for implementation of Service Plans

10. Service call monitoring until closed and reported to customer

11. CRT, Utilization & Efficiency control and monitoring of OST and FST

12. Customer satisfaction survey using Falcon Dashboard

Mission

Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales

Educational requirements

Graduation Degree with relevant experience

Experience requirements  

1-3 years of experience as Service planner/Customer support officer

Knowledge

Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint, Power BI

Personality requiremen

• Have strong interpersonal skills-team player
• Have good presentation skills and ability to communicate effectively
• Be able to take own initiatives
• Be able to work independently
• Have a high drive and high level of energy
• Be open minded
• Have a genuine interest in growing the service business

Location

Pune