Your role
Are you looking for a diverse B2B office job with many opportunities to learn? Would you like to use English every day, with knowledge of Spanish & Italian or Spanish & French being an advantage? Do you consider yourself a customer-focused person with the ability to handle multiple tasks?
We would love to hear from you!What will you do?
- You will be the central point of contact for one of Atlas Copco’s brands – Edwards, a leading manufacturer of vacuum equipment.
- Our customers are companies from different industries, and you will be in charge of their order-related and other complex queries. You will interface with sales and service teams, technical support, logistics & supply chain, product managers, service & distribution centres, product companies, and finance teams to deliver the best-in-class customer experience.
- Handle written and spoken communication with our customers and business partners.
- Manage and follow up on all types of customer orders, delivery dates, and holds, and escalate where appropriate to arrange for the best on-time delivery performance possible.
- Support the Sales team in the quotation process to provide information on price, availability, and other product-related details.
- Manage customers’ service orders in SAP, follow up with field service and repair centre teams, and advise customers about aftersales options and return processes.
- Cooperate with your teammates and together provide first-class support to our business partners.
To succeed, you will need
- Fluency in English is required, along with either Spanish and Italian or Spanish and French.
- Strong communication skills and a team-oriented mindset.
- Energetic but patient in solving problems.
- Able to work under pressure and manage multiple tasks.
- Knowledge of SAP and other administration tools or database management systems is an advantage.
In return, we offer
- Good level of work-life balance. Working hours reduced to 37.5 hours per week, 5 weeks of vacation and 3 days off, various wellbeing activities such as seminars/workshops on related topics, Multisport card/wellness vouchers.
- Hybrid working options, pleasant environment of our modern offices near the city center, great team of people.
- Wide range of opportunities for further professional growth and development within the company, supportive management, clear career path, and development plans.
- Vast portfolio and support of your continuous learning – e.g., access to LinkedIn Learning, soft skills training, language courses.
- Annual salary increase, contribution for pension insurance, contribution for daycare for children up to the age of 3 years.
