Your role
As a Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation), your mission is to support, develop and continually improve the quality systems and processes used across the Service Technology Centres within the Vacuum Semi Service Division, with a focus on inspection and deviation processes. You will report to the Senior Manager – Quality & Product Engineering.
You will
- Support Service Technology Centres across the Vacuum Semi Service Division with the communication and implementation of the OPEX Quality Strategy for inspection and deviation.
- Own and govern the inspection and deviation processes, ensuring they are clearly defined, documented, followed and continuously improved.
- Identify and prioritise issues impacting customer satisfaction, acting as a subject matter expert to resolve them effectively.
- Drive standardisation and adherence to global quality processes across STC locations.
- Collaborate with product companies, application teams, quality teams and other stakeholders to optimise inspection plans, tolerances and process performance.
- Use data, quality tools and continuous improvement techniques to improve inspection accuracy, process capability and material usage costs.
- Lead change and improvement projects focused on inspection and deviation processes, including process risk analysis, PFMEA, control plans and capability measures.
- Build strong process networks with local champions, supporting communication, training, KPI reporting and process maturity assessment.
- Support the implementation and management of best practice, safety and operating standards, ensuring SHE requirements are achieved.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have have 5 - 7 years of experience, working in quality engineering, quality management, continuous improvement or business process ownership within a technical, manufacturing or engineering environment.
- Strong quality engineering experience, including quality systems, inspection processes, deviation management and technical problem solving.
- Experience leading continuous improvement projects and applying structured improvement tools such as Six Sigma, Kaizen, 8D, PFMEA and process control methods.
- Ability to use data and facts to identify issues, define problems, establish root causes and drive sustainable improvements.
- Strong communication, stakeholder management and influencing skills, with the ability to work effectively across cultures and at multiple levels of the organisation.
- Experience operating in a global or multi-site environment, ideally within a technical equipment, manufacturing or service organisation.
- A relevant engineering, quality or science qualification, with a dedicated quality qualification such as Six Sigma Green Belt or Black Belt preferred.
- Project management experience and the ability to plan and deliver work independently in line with business objectives.
- Advanced knowledge of Microsoft Office, with SAP experience desirable.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Burgess Hill, United Kingdom (GB).
Contact information
Talent Acquisition Team: Jessica Timperley
