Your role
Organization Unit: ITBA
Report: Onsite Service Leader (Supervisor level)
Mission:
Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique’s customers.
Job description:
- Develop professionalism onsite service TMC operation at customer site in Hai Phong.
- Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
- Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
- Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
- Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
- Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
- Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
- Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
- Support project with be assigned from Onsite Service Leader / Service Manager.
- Maintain global operation standard of TMC (Tool Management Center) system
- Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
To succeed, you will need
Experience requirements:
- 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
- High level of customer service through excellent interpersonal skills and professionalism
- Ability to troubleshoot, test, repair and service technical equipment
- Vietnamese speaking is a must and English literacy is preference
- Ability to work flexible shifts and to adapt to changing work schedules
Knowledge:
- Strong mechanical and electrical skills.
- Computer literate
- Preference of Good command of spoken and written English
Educational requirements:
- Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent
Personality requirements:
- Service mind characteristic
- Leading and developing others
- Communication skills
- Problem solving
- Result orientation
- Teamwork
Behaviors:
- Customer oriented
- Well organized
- Sense of Urgency
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at Hai Phong City, Vietnam.
