Your role
About Us
At Atlas Copco’s Vacuum Technique Business Area, we are passionate about helping customers across industries achieve world‑class reliability, efficiency, and productivity. Our Service and Operations teams are the face of this mission — and we are now looking for a National Operations Manager to lead and elevate our service delivery across Australia.
Your Mission
As our National Operations Manager, you will drive operational excellence and customer experience end‑to‑end. You will coordinate service execution nationally, ensure high technician productivity, and build strong cross‑functional alignment between Service, Customer Care, and Logistics.
Team Size: 10 Field Service Technicians + Customer Care + Logistics
Key Responsibilities
Lead & Develop the National Service Team
Manage, coach, and develop a team of ~10 field service technicians across Australia.
Lead a small Customer Care and Logistics group to ensure seamless order‑to‑delivery flow.
Build a high‑performance culture focused on safety, customer satisfaction, and utilization.
Drive Operational Excellence
Increase technician utilization, efficiency, and planning accuracy.
Optimize workflows, processes, and tools in line with group standards and best practices.
Ensure consistent implementation of SOPs, service quality standards, and SHEQ compliance.
Customer Experience & Stakeholder Collaboration
Work closely with sales, service planners, and customer support teams to deliver an exceptional customer journey.
Ensure timely job execution, quick turnaround of repairs, and proactive communication.
Act as escalation point for complex or high‑impact service situations.
Business Management & Continuous Improvement
Monitor operational KPIs (utilization, turnaround time, WIP, parts availability, NPS).
Identify efficiency gaps and lead improvement initiatives across states.
Support budget planning, cost control, inventory optimization, and resource allocation.
National Travel (~50%)
Regularly visit teams, key customers, and regional locations to ensure alignment, coaching, and visibility.
To succeed, you will need
- Experience in operations or service management, ideally in technical field service environments.
- Strong leadership skills with proven ability to lead remote teams.
- Excellent problem‑solving, planning, and communication abilities.
- Customer‑centric mindset and passion for continuous improvement.
- Ability and willingness to travel extensively across Australia.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Location: Brisbane, Sydney or Melbourne
Travel: ~50% nationally
Contact information
Talent Acquisition Team: Chai Ling Teo
