Your Role
As Field Service Engineer, you will provide the highest levels of field service and technical support which will directly drive the development and grow sales and service business for all VTS brands including Edwards, Leybold and Atlas Copco vacuum. Areas of support typically cover installation, commissioning, maintenance & troubleshooting of all VTS products as well as technical support across all three brands of products, with key areas of focus being Safety, Quality and Customer satisfaction.
Your day-to-day
Main Responsibilities
- Complete installation and commissioning of vacuum pumps and vacuum systems for all VT brands including Edwards, Leybold and Atlas Copco Vacuum with designated region of responsibility.
- Provide service support, both in-house and field-based service, for all products VT brands including Edwards, Leybold and Atlas Copco Vacuum
- Delivery of technical support to internal and external stakeholders, including failure analysis, good vacuum practice, safety etc.
- Assist in developing the region with the aim of increasing service revenue and performance, whilst providing a high level of customer satisfaction
- Promote Preventative Maintenance (PM) and Contract Maintenance (CM) contracts.
- Ensuring that all field service activities are conducted within the boundaries of VTS health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times.
- Able to provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues.
- Able to use SAP to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
- Arrange de-contamination of pumps and equipment using local contractors if and where required.
- Provide on-site and in-house product training for all stakeholders
Your skills and experience
Job Requirement
- Minimum 2 years of field service experience in a relevant or related industry, ideally with a strong customer facing experience, vacuum equipment service and repairs, and service co-ordination experience.
- Recognised mechanical / electronics trade or similar preferred.
- Experience with VT branded equipment (Edwards / Leybold and Atlas Copco) or similar competitor equipment highly advantageous.
- Good understanding of vacuum applications
- Previous experience with electronic vacuum gauges and instrumentation control systems, including installation, calibration, and diagnosis via required communications protocol.
- Experience with SAP or C4C CRM will be an advantage but not essential.
- Forklift licence Electrical connect / disconnect licence preferred but not essential.
- Knowledge of Microsoft Office applications
- Able to work independently.
- Good interpersonal skills, meticulous in work and strong team player
- Possess very positive attitude and excellent customer relationship.
- Good organization and time management skills
- Strong analytical, planning, and forecasting skills
- Result-oriented, able to multi-task in a fast-paced environment
- Strong customer orientated attitude with a self-starter attitude
Your location
This role requires you to work on-site at our office in Penang, Malaysia.
How we work together
Our cultural behaviors guide us in what we do and how we do it. We act with accountability to seize opportunities and deliver results. We act with respect to understand diverse perspectives and strengthen our interactions. We act with curiosity to learn continuously and understand customer needs. We act collaboratively to make informed and transparent decisions. We also act experimentally to discover new solutions, learn from our mistakes, and keep improving..
