January 11, 2024

Technical support engineer for QD support 1 1

Engineering Edwards Korea (the Republic of) Cheonan

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Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

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1. Localization & Dual sourcing

- Support to cost reduction projects with technical advice and knowledge

- Fit & Function test support

- Technical risk assessment , verification, validation, reliability

- Communicate with NTV and Supplier engineering team

- Deep diving in technical specification of each components

- Support copy exact technical qualification

- Manage technical schedule each items

2.  Compliance

- Understanding basic international & domestic regulation related with our products.

ISO, CE, ATEX, Intertek, ROHS and so on.

3. Test

- Create test plan and report such as validation and reliability.

4. Production / Remanufacturing quality improvement

-Technical investigation for all kind of product quality issues to improve and provide technical solution

5. Customer satisfaction

- Responsible for technical solutions for customer problems

- Support technical knowledge to existing product and applications

- Give basic training and guidance to local engineers

6. Support warranty reduction action

- Continue to monitoring & analysis warranty with CIP activities

  • Knowledge areas/Skills (minimum level of knowledge to fulfil the role’s responsibilities)
  • Create technical support object and plan
  • Understand technical support process
  • Understand product design and make plan
  • Understand PCP
  • Understand product & process data
  • Needs project plan & priority
     
  • Other requirements (e.g. Language skills; competencies; expected travel requirements)
  • Communication skill with customer & suppliers
  • Understand customer satisfaction is the key successful factor
  • Be good at using general office software, Word/Excel etc.
  • Having problem solving experience in an engineering discipline is a plus
  • Self-motivate and self-confident
  • Lead project with related co-workers
Functional area: Engineering
Country: Korea (the Republic of)
City: Cheonan
On-site/remote: On-Site
Brand: Edwards
Company Name: Edwards Korea Ltd
Date of Posting: January 11, 2024