Your role
- Service Delivery Planning and Execution
- Responsible for New Service Contract creation.
- Receive details of the contract terms & Conditions (e.g. M/c Sr no, Customer details, tenure of contract, the value of the contract, the scope of contracts etc.) from regional sales & service team and creating contracts in SAP.
- Responsible for Service Contract Maintenance. Check Contract yearly price , duration, renewal etc
- Responsible for Service Contract Invoicing (Running Billing due list report and invoicing with reference to regional billing statement)
- Responsible for Spare parts and Equipment order booking
- Close Co ordination with regional CSO for service contract execution.
- Monitoring Service job activities through Movilizer ,support to regional CSO & follow up for timely closing of service jobs
- O&M contractor Purchase order creations and sub contractor invoice processing.
- Data Steward Vendor master
- Movilizer & MAM2
- Resolve queries/ issues on the systems like MAM2.
- Analyse recurring issues with the systems and resolve them with the IT department;Identify system changes needed to support organization plans, validate the same with the supervisor and implement changes along with the IT department.
- To escalate the unresolved issues to the Product manager, whenever necessary so that immediate action can be taken to resolve them.
- SRM Responsible for Non Core purchase.
- Responsible for Vendor orders creation & payment Processing & keeping record
To succeed, you will need
- Education- Bachelor’s degree or diploma in engineering or a related field.
- Relevant Experience- Background in the service industry with a solid understanding of service operations and customer satisfaction,
- Key Skills and Attributes - Proficient in computer skills and experienced with SAP or similar ERP systems, Demonstrated ability in cross-functional teamwork and administrative tasks and Strong verbal and written communication skills.
In return, we offer
- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop
- A culture known for respectful interaction, ethical behaviour, and integrity
- Potential to see your ideas realized and to make an impact
- New challenges and new things to learn every day
- Access to global job opportunities, as part of the Atlas Copco Group
Job location
Country and city
India, Hyderabad
Contact information
Talent Acquisition Team: Atlas Copco Group
