Your role
- Focus on customer satisfaction and the increase of revenues;
- Communicate with customers to confirm and follow up customers’ requests based on AC standing Call Script;
- Arrange the planning activities according to the service request, engineer's competence and delivery status of parts and so on;
- Follow up the execution status of contracts and internal orders to close them timely;
- Support service managers via feedback on performance of technicians on competence working attitude, and efficiency;
- To cooperate with other department/teams (such as financial, sales, operation department) to facilitate pending problems solving and execution of forward planning, if need;
- Provide data reports including WIP / ECB/ NIS and so on to supervisor correctly and timely
- Be familiar with SAP/ CRM/ other relevant system
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Experience requirements
- More than 2 years’ experience in compressor equipment service or related equipment.
- Experience in service support role in a customer orientated business environment.
- Team management.
Knowledge
- Basic English in speaking and reading.
- Good computer skills including Microsoft series
Educational requirements
- Bachelor graduated or above, majored in mechanical engineering or equivalent.
In return, we offer
- A friendly, family-like atmosphere.
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behavior and integrity.
- Potential to see your ideas realized and to make an impact.
- New challenges and new things to learn every day.
- Access to global job opportunities, as part of the Atlas Copco Group.
Job location
Wuxi
Contact information
Talent Acquisition Team: Feng Qing Zhou
