Your role
• Install, commission, maintain, and troubleshoot Edwards products.• Provide on-site technical support and ensure customer satisfaction.
• Diagnose issues and resolve or escalate within set timelines.
• Follow safety, health, quality, and company procedures.
• Prepare service reports and give accurate feedback.
• Manage service notifications, work orders, and documentation.
• Participate in on-call support and respond to emergencies.
• Conduct equipment inspections and preventive maintenance.
• Comply with customer site rules and company policies.
• Complete administrative tasks, training, and duties as assigned.
To succeed, you will need
• Strong customer focus and commitment to timely solutions.• Ability to work independently, solve problems, and escalate issues.
• Strong communication and interpersonal skills.
• Ability to share knowledge and collaborate with team members.
• Commitment to safety, quality, and compliance.
• Basic English proficiency.
• Proficient in computer systems for reporting and documentation.
• Ability to understand technical documents and drawings.
• Bachelor's degree or equivalent in Mechanical, Electromechanical, Electronics, or related field.
• Preferred experience in field service or customer-facing technical support.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
You will be part of our customer center in Tainan. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Taiwan (TW).
Contact information
Talent Acquisition Team: Amber Peng
