Your role
As a After-sales Service Director, your mission is to be responsible for the sales, operation management, and execution of the company’s after-sales service. You will report to general manager.
You will
- Strategic Planning and Execution
1.Formulate and drive the strategic development direction of after-sales service business, ensuring alignment with the overall strategy of the company and business unit (IFD).
2.Responsible for annual budgeting, target setting, and performance achievement of the after-sales service business. - Team Management and Development
1.Lead the after-sales service team, including technical support of after-sales service, customer service, and service engineers, to enhance professional capabilities and service efficiency.
2.Build a talent pipeline and promote employee training and development. - Process and Quality Management
1.Optimize after-sales service processes to improve response speed and service quality.
2.Promote the application of digital tools in after-sales service, such as CRM systems and remote diagnostic service platforms.
3.Regularly analyze after-sales service data, generate business reports, and provide decision support to management. - Customer Relationship and Satisfaction Management
1.Establish and maintain key customer relationships; regularly conduct customer satisfaction surveys and implement improvement measures.
2.Handle major customer complaints and service crises to ensure continuous optimization of customer experience. - Cross-departmental Collaboration
1.Work closely with sales, product, R&D, and quality departments to feedback market and customer needs, and promote product improvement and service innovation.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have over 5 years of experience in sales and after-sales service, with more than 3 years in management.
Experience in pump and vacuum equipment sales and after-sales service is preferred
- Bachelor’s degree or above from an accredited institution, major in mechanical manufacturing or related fields.
- Excellent communication, coordination, leadership, and project management skills.
- CET-4 or above, proficient in listening, speaking, reading, and writing; English can be used as a working language.
- Experience in multinational or group manufacturing enterprises is preferred.
- Outgoing, strong logical thinking and adaptability, able to work under pressure.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Dalian, China. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Jane Lin
