CTS Service Planner
Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
To succeed, you will need
We welcome candidates from a variety of backgrounds. You might be a strong fit if you:
- Are organised and comfortable managing multiple priorities
- Communicate clearly with customers and colleagues
- Enjoy problem solving and improving processes
- Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
- Are motivated to learn and develop your knowledge
If you don’t meet every requirement but feel you could add value, we encourage you to apply.
In return, we offer
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- 36-hour working week supporting work-life balance
- Opportunities to grow your career within a global organisation
Job location
This role is office based but offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Uddingston, Scotland.
Contact information
Talent Acquisition Team: Anna Karlsson
Hiring Manager: James Skinner
