Your role
Passionate people create exceptional things!
Did you know that the solutions we develop are a key part of most industries? We are everywhere! Working with us means that you can make a positive impact towards a more sustainable future. Here, your ideas are embraced, you never stop learning, and your contribution to a better world tomorrow is valued.
Join us and make the difference!
The Role
As a Sales Engineer - Service, your mission is to grow our service business in Serbia by helping customers identify the right technical solutions for their needs. You will combine technical understanding with a proactive commercial approach, act as a trusted advisor, and support customers throughout the full sales process. Reporting to the Regional Sales Manager, you will work closely with service operations, technical support and service product teams to deliver sustainable growth and strong customer value.
Responsibilities
- Manage and develop assigned accounts, moving customers up the Service Ladder and increasing the share of service business.
- Proactively identify and win new business from both new and active customers, with a strong focus on Attack and Develop accounts.
- Maximize customer-facing time through well-planned face-to-face and virtual visits, efficient territory coverage and optimized travel.
- Understand customer challenges through persuasive inquiry and translate their needs into clear technical and commercial service solutions.
- Create value for our solutions by presenting business benefits, lifecycle value and return on investment.
- Qualify leads early, prepare accurate quotations and proposals, negotiate effectively and secure orders.
- Build long-term customer relationships and act as a trusted advisor for Atlas Copco service solutions.
- Use the Sales Planner to prioritize proactive activities and maintain a healthy, accurate sales pipeline.
- Follow up consistently on important opportunities and keep C4C/CRM updated with customer interactions, appointments, leads, opportunities and quotation status.
- Monitor market developments and provide management with accurate information on pricing, competition, customer needs and regional opportunities.
- Collaborate with service operations, aftermarket, technical support and other internal teams to ensure effective implementation and strong customer experience.
- Take ownership of commercial results while keeping non-sales administration focused and efficient.
To succeed, you will need
- Demonstrated experience in prospecting, consultative/value-based selling, proposal development, negotiation and closing.
- At least 3 years of successful B2B technical or service sales experience, preferably in an industrial environment.
- Strong ability to understand technical applications and translate customer challenges into commercially attractive solutions.
- Proven account and territory management skills, with the discipline to plan customer visits and develop a structured opportunity pipeline.
- Customer-focused communication and presentation skills, with confidence engaging both technical and commercial stakeholders.
- Good commercial judgment, including pricing awareness, margin discipline and the ability to communicate return on investment.
- Working knowledge of CRM systems and a consistent approach to recording activities, opportunities, follow-ups and forecasts.
- Fluent Serbian and strong working English, both written and spoken.
- Valid driving license and willingness to travel frequently across the assigned territory.
- Self-driven, accountable and resilient, with a collaborative mindset and a strong focus on results.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Competitive compensation and benefits
- Health and well-being
Job location
Belgrade
