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Job Title: Tool Management Center (On-site) Technician
Business Unit: Industrial Technique
Division: AIS (SCE)
Location: Gwangmyeong / Jeonju / Ulsan
Reports to: Unit Manager_AIS
[PURPOSE OF THIS JOB]
- To prevent and maintain customer’s goods, which ACTA Sales sold, based on Service policy accordingly at a customer site or our own service facility.
[DUTIES & RESPONSIBILITY]
- Drive increased customer satisfaction in the customer site.
- Set the schedule for PM and performs PM, Factory calibration, and Capability test.
- Installation, start-up of products and support sales team with product and application expertise and best practice solutions.
- Analyze the trouble of products and report to Specialist or Head Office directly.
- Keep his/her technology level of product and customer trouble to cover all of problems.
- Train customers and collect the data then build KPIs.
- Responsible for quoting of spare parts.
- Expand Service contract business with Specialist.
- Build strong relationship with customers.
- Work according to Atlas Copco the Way.
[QUALIFICATIONS]
[Experience/Education]
- Engineering background would be good. (Mechanic, Electronic or Computer)
- Good English skills if possible
- Solid PC skills, including proficiency in Excel, Word, and PowerPoint
- Open mind to be driving force of business with colleague.
[KPIs]
- Customer Satisfaction (NPS / Falcon)
- Utilization/Technician (PH & NPH)
- WIP (work in process)
- Certified technician process
- Service competency
- TMC KPIs: MTTR, MTBF and Availability
- NIS (Target)
- TAT (Turn Around Time), Availability, MTBF, Breakdowns, Event (errors)
- CRT (Customer Response Time)
