Your role
- Monitor and track order processing activities, ensuring that all required milestones and events are completed on time.
- Request customer credit evaluations from the Finance Department.
- Assist with the release of products and processes for demonstrations, engineered-to-order projects, trade-ins, issuance of invoices for temporary shipments, leasing, FINAME financing, trade shows, and other special transactions.
- Follow up with the Shipping Department to ensure the timely dispatch of equipment.
- Handle inquiries from internal and external customers, providing information on delivery schedules, invoice copies, messages, and order status updates.
- Create and maintain customer records, including new customer registrations and updates to existing customer information.
- Keep sales channels informed about equipment availability and inventory for immediate sale.
- Participate in meetings with the Tax and Fiscal teams to provide comprehensive support to the sales channels regarding applicable taxes and fiscal requirements for each equipment model.
To succeed, you will need
We welcome applicants from diverse backgrounds and encourage you to apply even if you do not meet every single criterion. We value a variety of experiences and perspectives that will enrich the team. Key qualifications include:
- Solid understanding of Tax and Fiscal regulations relevant to sales and order processing.
- Proficiency with ERP systems, enabling efficient management of orders and customer data.
- Practical knowledge of Order Management principles and procedures.
- Familiarity with logistics, invoicing processes, and delivering excellent customer service.
- Experience in sales support and administrative functions that contribute to smooth operational execution.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This position offers a hybrid working arrangement, enabling you to balance time between our office located in Sorocaba, Brazil, and remote work. This flexible model promotes both collaboration and autonomy, aligning with modern work-life integration priorities.
Contact information
If you have any questions regarding the role or the recruitment process, please do not hesitate to contact Pamela Nunes, our dedicated Talent Acquisition Specialist. Pamela is eager to provide detailed information and guide you through the application steps to ensure a smooth and transparent experience.
