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Responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland to the agreed levels of service (SLA), taking account of the changing or variable, demands of the business and seeking continuously and proactively to improve services in the most cost-effective and timely manner.
Effective and efficient management of the forwarded Incidents and self-service request.
Implementation and support of IT Infrastructure, printers, conference and telecommunications equipment in the UK and Ireland.
The position requires the ownership and responsibility for the ongoing local support and maintenance of existing cross platform applications and systems within the responsibility of the global VTBA IT Department. In detail this means effective and efficient local operation/coordination of the EMEA infrastructure including servers, server applications, client infrastructure, implementation and support of IT LAN/WAN, telephony and telecommunications equipment.
