Inside Sales Engineer
At Edwards - General Vacuum Europe, part of Atlas Copco, we’re seeking a committed Inside Sales Engineer. Your mission is to play a key role in driving service sales growth and profitability for equipment and service business across the CEE/SEE region. Based in either Belgrade area or in South East Europe, you'll work closely with the sales team to identify opportunities, support business growth, and help increase customers satisfaction, all in line with our strategic goals. You will proactively engage with both existing and new customers, promote our service offerings, and support the expansion of our installed base.
You will report to the Service Sales Manager.You will:
- Partner with regional sales, service teams, and operations to deliver growth across your territories
- Build strong customer relationships and act as a key contact for pre-sales and aftersales support and all other customer solutions
- Provide first-line technical and commercial support to customers and sales teams
- Generate, qualify, and manage leads, driving them through to order conversion
- Prepare quotations, support tenders, and follow up on opportunities to improve win rates
- Identify and develop opportunities for acquiring new customers,, supporting proposals and customer presentations
- Manage and grow relationships with resellers, distributors, and key partners
- Proactively identify new business opportunities and re-engage inactive customers
- Support marketing campaigns, events, and customer initiatives
- Maintain accurate sales activity and pipeline management in C4C/CRM
- Contribute to continuous improvement initiatives and share market and competitor insights
- Participate in customer visits where required.
To succeed, you will need
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- Experience in inside sales, customer service, or a similar commercial role. Experience in vacuum technology or a similar industrial environment is an advantage
- Degree in Engineering, Business, or Science (or equivalent experience)
- Strong communication skills and confidence in managing customer interactions (phone and digital channels)
- Ability to build and maintain strong relationships with customers, distributors, and internal stakeholders
- A proactive and results-driven mindset with a focus on identifying sales opportunities
- Good organisational skills and attention to detail, especially in managing sales data and documentation
- Familiarity with CRM systems and customer data management (e.g. SAP C4C) is desiderable
- Team-oriented approach with the ability to collaborate across functions
- Willingness to learn and develop product and market knowledge.
- Customer-focused, proactive, and results-driven
- Resilient with a positive, “can-do” attitude
- Strong integrity and accountability
- Collaborative team player, comfortable working in a matrix environment.
- Fluent English required
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role is fully remote. Ideally, you will be based in the Belgrade area; however, candidates located across South East Europe will also be considered. We value results over location and provide the tools and support you need to succeed from any location.Contact information
Talent Acquisition Team: Sarah Rebecca Cogswell - Debora Jourdan
