Your role
To achieve better customer’s relationships & ensure an excellent standard of service is provided. Reporting to the Regional Operations Manager, your mission will be ensuring that the company goals are met in terms of managing rental agreements and contracts, fleet transfers, deliveries and collections, suppliers’ purchase orders, invoicing, reporting and analysis.
- Develop and support a spirit of open communication, fairness and respect for the individual in all operation areas.
- Support and promote the group core values: Interaction, Commitment and Innovation.
- Drive and develop quality process improvements that focus on safety, operations and customer service. Adhere to health and safety policy and other requirements relating to care of equipment.
- Focus on a continuously developing a Customer care-driven culture and Support the improvement of our rental and service response to our customers and our operational excellence.
- Interact with other departments and service & sales team members and adjust efforts to accomplish or improve results.
- Strong focus on continuous improvement in the use of digital solutions in our customer communications and relations.
- You will have a strong focus on innovation, automation, connectivity and digitalization of the operations and further optimize all processes for maximum efficiency.
- Manage and create the Rental Agreements and Contracts
- Review customer needs and coordinate with service team and transporters for fleet transfers, deliveries and collections.
- Upload all customers and contract details, shipping documents, invoice logs into Share Point.
- Create and maintain suppliers’ purchase orders and manage the approval flow process on SharePoint
- Verify suppliers’ invoices and submit to finance for processing
- Issue and submit customers’ invoices /credit notes
- Review customer needs and coordinate with Service team, Sales Engineers and Transporters for Fleet transfers, deliveries and collections.
- Conduct month-end reporting and analysis
To succeed, you will need
Work ethics requirements
- You are an Innovator, striving to create better solutions and ways, to challenge the status quo
- You value high standards, always finding better ways and not compromising on quality
- You are customer-focused and you embrace entrepreneurial thinking on all the way from identifying the customer needs to bringing the added value
- You are resilient & agile and you find opportunities in an ever-changing environment
- You are open-minded & collaborative to accept new ideas, can learn from mistakes, willing to work in team
- You are result-oriented, with “can do” attitude ready to go beyond the job description scope to find the best solution
- You are passionate for making a better world, a true believer with full alignment on personal values
Experience Requirements
- Excellent communication skills. Ability to plan and organize effectively besides excellent interpersonal skills
- Preferably Prior experience in the Rental field
- Ability to understand customer needs
- Dynamic personality & Self-motivated
- Knowledge of Computer (Microsoft Office)
- Preferably Prior experience in the Rental field
- Adequate knowledge of using MS office tools, Sales Force & Power Point Presentation skills is required
- Knowledge of Arabic will be considered as additional plus
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
On-Site
This role requires you to work on-site at our office in Abu Dhabi, United Arab Emirates (AE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
