Our proactive service business is ultimately about ensuring that we understand our customers’ needs and that we provide the equipment and services to support those needs.
In service you are an important face of the brand and develop and maintain good customer relationships within the area to ensure that we provide an excellent standard of services. May it be service repair, customer support and assistance or enhancing development of business.
Listen to our colleagues from service discussing their work experiences. Meet Emily Pieniak, Lynne Bryant, Adam Walker, Michelle Tripp, Sam Lambeth, Rutul Shah and Georgina Beardmore.
"I’m in constant contact with our customers, which comprises of going to customer sites, answering questions and clearing any questions that the customer may have. Trying to improve their manufacturing process by giving inputs to minimize downtime on the line and maximize productivity.," says Deep Gajjar, Field Service Engineer at Atlas Copco in the US.
"The pandemic really proved that “there is always a better way”. We have embraced new and more efficient ways of communicating and reaching our customers," says Sibongile Mtaopane, Business Line Manager Service at Industrial Technique, South Africa.
