Roles and Responsibilities

People management

• Build diverse & motivated team
• Recruitment (interview & skill assessment) & onboarding
• Balance workload & overtime in collaboration with planning
• One to one with service engineer's monthly (on-site visit at customer): engagement
• Manage time registration & expense approval administration of service engineer
• Competence development service engineer:
  • Follow up & improve quality of executed work
  • improve soft & technical skills – balancing on-the-job training and centralised support from technical support and Learning & Development responsible
  • Follow up on absenteeism & turnover
  • Performance evaluation (9 box) & career coaching
  • Disciplinary actions to improve performance/attitude in collaboration with HR – handling of dismissal cases

Operational excellence

• Input for and execution of capacity plan
• Manage regional WIP  
• Follow-up regional KPI’s through VisionAir dashboards: Time-on-site, Utilisation ratio, twin work
• Handle (not technical) escalations regarding planning from planners/service engineer
• Coordination/decision on fleet/tools/PPM purchases/returns based on prokura limits
• Follow up available capacity (holiday planning, absenteeism, impact customer planning...)

Customer satisfaction

• Execution of Service Level Agreements with customers

1. • Follow up on key customers & contracted commitments
   • Follow up on NPS feedback & complaint handling

Health & Safety

• Review risk observations & near misses (TIA)
• Perform safety visits at customer
• Follow up PPM's state, van & tool inspections (safety & cleanliness)
• Organise third party inspections of certified van tools

Meetings

• Monthly WIP/backlog (Ops Manager/Ops BLM, sales, planner(s), opening/closing admin)
• 9 Toolbox meeting/year:  
  • 7 standard service engineer only
  • 2 (regional) teambuilding toolbox meeting (service engineers, Planners, admins, sales) – in person
• Sales meetings
• CTS management meetings (monthly): align strategy & methods and share best practises

Experience & Education

1. A bachelor’s degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Closely related experience will also be considered in lieu of a degree.
2. Substantial related industry experience.
3. Knowledge of service products and services, safety practices and OSHA procedures, as well as experience in managing a remote workforce are required.
4. Native speaker of Chinese language and Good qualification in all English skills.
5. Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems and the company’s market and operation.
6. Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization.
7. Local and occasional international travel may be required.

Company presentation

阿特拉斯科普柯(Atlas Copco)集團是一家擁有150年歷史的全球性工業集團公司，成立於1873年，總部位於瑞典斯德哥爾摩，以創新的壓縮機、真空解決方案和空氣處理系統、動力工具和裝配系統為客戶服務，開發的產品專注於生產效率的提升、節能、安全性和舒適性，提供客戶可持續發展的解決方案及提高生產力。我們充滿活力，富有創新精神。我們的客戶遍佈180多個國家/地區的各行各業中。我們在70個國家/地區擁有49000名員工。2022年，集團營業收入約1410億瑞典克朗（130億歐元），營業獲利率為21.4%。

阿特拉斯科普柯股份有限公司(Atlas Copco Taiwan Ltd.)為瑞典商Atlas Copco Group在台成立的子公司，在台灣已深耕近60年。1959年由代理商新寧(股)公司引進台灣，1980年Atlas Copco原廠買下新寧，成立100%持股的台灣子公司，2014年更名為阿特拉斯科普柯股份有限公司。於2014年取得ISO9001:2008, ISO14001:2004及ISO45001認證。主要銷售服務內容為空壓技術和動力技術業務領域。台灣總公司位在桃園市楊梅區，分區辦公室座落在台中市西屯區和高雄市仁武區二處。為配合公司業績持續發展，提升產業競爭力，提供員工更完善且舒適的工作環境，於2019年7月，總公司搬遷至桃園市楊梅區，一起展望未來。

阿特拉斯科普柯贏得了為全球客戶提供最新產品的良好信譽，面對成熟的市場環境，依然繼續努力成為在質量、信譽、效益、服務、節能、環保、低碳、符合人體工程學設計及可持續性生產力解決方案的世界領先供應商。

了解更多內容：https://www.atlascopco.com/zh-tw