Your role

You will lead, mentor, and manage the PLM support team, fostering a positive and productive work environment and a culture of continuous improvement and change.

Oversee daily support operations, ensuring efficient workflow and resource allocation.

You will develop and implement support strategies and policies aligned with company goals, set performance goals and conduct regular performance evaluations

Ensure the integrity, security, and quality of data within the PLM system. Implement data governance practices to maintain data consistency and accuracy liaising with Key Users and PLM Data Team.

You will act as the point of contact and communicate effectively with the PLM users, key users, Atlas Copco Group IT, external partners and internal stakeholders.

To succeed, you will need

At Atlas Copco, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. If you partly but not fully meet the profile as outlined below, we still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.  

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Proven experience in a customer service or technical support role, ideally in PLM domain with Dassault Systèmes technologies, and with at least 3-5 years in a leadership position.
• Strong leadership and team management skills.
• Ability to analyze data and metrics to drive decision-making.
• Proficiency with support software and tools like Microsoft Teams, Atlassian Jira and Confluence.
• Strong problem-solving skills and a customer-centric approach.
• Good understanding of the technical aspects of the products and services supported ( 3Dx PLM platform, Enovia, Catia, Autodesk Inventor, ...)

In return, we offer you

At Atlas Copco you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. 

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.