Your Role

We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:

• provide full onsite/desk side support to end users for all their IT issues, service/change requests
• image , deploy , upgrade and refresh PCs and manage assets
• administrate and solve incidents assigned to the local on-site support
• participate in small to medium size projects
• provide hands on support to our specialist team with server , network, telephony  infrastructure

• advise customers and users on their IT needs and best practices
• establish and maintain strong relationships with local business
• provide local subject matter expertise regarding processes, technology, organisation and business
• continuous development and improvement of On-Site Support service delivery
• continuous focus on customer satisfaction, compliance and standards
• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• team up with your peers at other Benelux locations in case of cross functional support is required
• Administrative follow-up on daily operations & projects (ticket handling) to ensure reportability

 
To succeed, you will need  

• strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11,
• Strong knowledge of Microsoft products
• basic knowledge of cloud technologies
• good overall understanding of IT service delivery in a dynamic environment

• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Experience in the ServiceNow tool is a plus.

In return, we offer you

• A chance to join a highly successful innovation leader, providing solutions that drive society forward.
• A friendly, caring atmosphere.
• A culture known for respectful interaction, ethical behavior and integrity.
• Plenty of opportunities to grow and develop in a global context.

City
Antwerp