Title: Inside Sales
Location: Rock Springs, WY
Department: Inside Sales
Reports To: Lead Inside Sales Manager

Description:
Are you a detail-oriented professional with a passion for customer service and continuous learning? Join C.H. Spencer LLC as an Inside Sales representative and play a crucial role in managing key accounts, ensuring timely and accurate order processing, and contributing to our commitment to quality service.

Position Summary:
We are seeking a dedicated Inside Sales professional to support key accounts by managing order processing, expediting, and customer communication. The successful candidate will focus on delivering excellent service to our clients, maintaining strong relationships, and ensuring orders are processed efficiently. This role is ideal for someone who is organized, customer-focused, and eager to continuously improve their skills and knowledge.

Key Responsibilities:

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and loyalty.
• Accurately process and acknowledge orders, ensuring timely communication and delivery.
• Communicate effectively with customers and vendors to expedite orders and resolve any issues that may arise.
• Prioritize urgent requests and find alternative solutions if primary vendors are unable to meet demand.
• Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image.
• Continuously seek opportunities to improve processes, learn new skills, and enhance product knowledge.

Qualifications:

• High School diploma or equivalent required.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to work independently with strong self-management and professionalism.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• A continuous learning attitude, with a willingness to engage in ongoing training and development.

Working Conditions:

• Primarily office-based with occasional visits to customer locations.
• Frequent use of computers and phones.

Company Overview:

C.H. Spencer LLC is part of the Atlas Copco group and our vision is to become and remain First in Mind—First in Choice of our customers and other stakeholders. At C.H. Spencer, we are driven by our core values of Quality, Service, and Integrity. Serving a diverse range of industries—from mining and chemical processing to municipal water treatment—we provide specialized industrial and process pumps tailored to meet the unique demands of each application. With more than 50 years providing service in the Mountain West region C.H. Spencer LLC  takes pride in being an equal opportunity employer and offering great life and work quality for our employees. Some of the benefits we offer are:

• Health Insurance - one of the best in the country
• 401(K) Company match and auto contribution
• Dental, Vision, Life Insurances
• Voluntary Insurances (Pet, Accident, Critical Illness, Legal, etc.)
• PTO 
• Variable Compensation (Bonus)