Your Role

• Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning. 
• To take care preventive maintenance is done according to provided guidelines and Standard Operationg Procedures with the proper, supplied tools.
• Proactively building up customer relationships and spotting of business opportunities whilst being on site.
• Proactively generate leads for the Sales team.
• Provide technical support in the form of troubleshooting either by phone or on site.
• Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.
• Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.
• Communicate service and other relevant activities to Customer and VTS Regional Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.
• Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.
• Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the best advice possible for the customer. Make sure promises are kept.
• Ensure a neat working environment, clean tools and proper administration.
• Ensuring Invoicing for rendered Services and payment follow up till reciept of payment
• Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment

 
To succeed, you will need  

• Diploma in Mechanical  Engineering
• Minimum 3  yrs. relevant experience in related field. Applicants who are already working as Service Engineer will have added advantage.
• Knowledge of vacuum pumps preferred.
• Read and understand OEM manuals and drawings.
• Ability to work with hand and power tools, and ability to operate hand operated pallet trucks if necessary.
• Full knowledge of hand tools and measuring devices.

In return, we offer you

City
Bangalore