As Internal Operations Manager, Sally supports the smooth running of customer support and operational processes. Having joined through an acquisition, she plays an important role in bringing teams together, improving ways of working, and helping drive positive change across the business.
Can you tell us a bit about your role and what a typical day looks like?
In my role as an Internal Operations Manager, I oversee the day-to-day running of our customer support and operational processes, ensuring everything runs efficiently and accurately. I joined the business through an acquisition, so integrating into the parent company customer support structure has been both a key focus and a challenge, as we align ways of working and bring teams together.
A typical day is quite varied, balancing team support, problem-solving, and process improvement. Alongside supporting the team with queries and reviewing performance, I’m also still learning and embedding new systems and processes myself, which gives me a good perspective when driving improvements.
What advice would you give to young women considering a career in engineering?
Having worked in male-dominated environments since leaving school, including 13 years in the construction industry and now 14 years in engineering, my advice would be to believe in your abilities and not be put off by stereotypes.
Don’t be afraid to ask questions, put yourself forward, and make your voice heard. Building your confidence, along with finding supportive mentors can make a big difference along the way.
What does success look like to you?
Personally, success is about making a positive impact, whether that’s supporting my team to develop and perform at their best, improving processes, or contributing to the wider business. It’s also about maintaining a good work-life balance and feeling proud of the work I do and the difference it makes.
What does Women in Engineering Day mean to you, or why do you think it’s important?
For me, Women in Engineering Day is about recognising and promoting equality, and reinforcing that anyone is capable of succeeding in any role, regardless of gender. It’s really encouraging to see more women building careers in engineering, whether that’s in hands-on trade roles, management positions, or other traditionally male-dominated roles.
I’m also fortunate to work alongside some fantastic women, which makes it even more rewarding to see that progress first-hand. Days like this are important because they help to challenge stereotypes, raise awareness, and inspire the next generation to feel confident in pursuing opportunities within the industry
