Senior Engineer/Assistant Manager – CTS
As a Senior Engineer/ Assistant Manager- CTS, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence for Air Piston and MGS product lines You will report to CTS Manager-
You will
Main Responsibilities:
Customer Support & Service Coordination-
- Deliver day-to-day service support to Customer Centres using CTS tools.
- Ensure timely resolution of myQUEST tickets.
- Conduct field visits for root cause analysis and technical support.
Product Quality & Warranty Management
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- Collect and interpret product guarantee data from Customer Centres.
- Communicate findings to relevant departments for continuous product improvement.
- Manage PQM and TCM processes to reduce warranty costs and failure rates.
- Handle warranty claims through WAnT Claim Review.
Engineering Change & Product Development
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- Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
- Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.
Technical Documentation & Information Flow
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- Ensure timely access to service and technical information for all products.
- Regularly update Service and Maintenance Kits based on product design changes.
- Modify Approved Spare Lists (ASLs) in line with design notifications.
Failure Analysis & Reporting
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- Perform detailed failure report analysis to identify trends and root causes.
- Collaborate with cross-functional teams to drive corrective actions.
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To succeed, you will need
Experience requirements
- Minimum 3 years of field experience on customer technical support (Piston machines).
- Technical knowledge on compressors and compressed air ancillaries is a necessity.
- Should have strong knowledge of Atlas Copco products.
- Should be conversant with Atlas Copco standards, design and drawing methodology.
- Should interact with customers and visit them whenever necessary
- Strong knowledge of MS-office tools
Knowledge
- Good communication skills in English language (verbal and written)
- Should have very good analytical and problem-solving skills.
- Able to work within a time frame in line with management requirement.
- Able to plan and organize effectively with the right sense of urgency.
- Have a Customer Centric mindset.
Educational requirements
- Degree/Diploma in Mechanical/Electrical
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
On-Site
This role requires you to work on-site at Product company, Talegaon, Pune India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Poonam Bhat