Your role
As part of the VTS People & Culture team, your mission as the VTS Talent, Learning & Development Partner is to ensure that the VTS Division has the right people with the right competencies to deliver outstanding service, exceptional customer value, and sustainable business performance - fully aligned with the VTS Mission and Vision. This role shapes and drives a strategic, competency‑based approach to talent, learning, and leadership development for VTS. As an embedded member of the T,L&D community, and in close partnership with the VTS Academy, you ensure strong alignment, effective collaboration, and the scaling of best practices across the global service organization. A key component of this mission is ensuring that all general training - regardless of target audience - incorporates the service perspective from a business standpoint. This ensures relevance to business needs, maximizes customer impact, and maintains alignment with the overall service strategy.
- Represent the Service Division in TL&D networks and ensure active inclusion of Service perspectives in group-wide initiatives.
- Translate business priorities into targeted capability plans.
- Ensure all general training reflects the Service business lens and advocate for service relevance in design, cases, and exercises.
- Develop and maintain a competency framework for key Service roles and assess capabilities to identify strengths and gaps.
- Build competencies needed for digitalization, service excellence, and customer impact.
- Partner with the global TL&D colleagues to align on design, content, delivery, and evaluation of Service learning.
- Support HR Managers (HRMs) on service relevant topics, enabling them to effectively advise leaders and employees in the Service organization.
- Facilitate team workshops using assessments and frameworks.
- Lead talent and succession processes for critical Service roles, aligned with our global processes.
- Identify and develop high-potential employees and support leaders in building effective development plans.
- Build leadership capability for high performing, customer focused teams.
- Promote mobility and career pathways across regions and functions.
- Strengthen a culture of service excellence and continuous improvement.
- Define key performance indicators (KPIs) and success metrics to evaluate effectiveness and impact of initiatives on the Service division
To succeed, you will need
- 3–5 years of relevant professional experience in Learning & Development within an international or matrix organization.
- Proven experience in aligning learning, talent, or capability‑building interventions with business goals and strategic priorities.
- Strong programme or project management experience, with the ability to plan, prioritize, and manage multiple initiatives in parallel.
- Demonstrated capability to work closely with business leaders and HR stakeholders to translate business needs into practical development solutions.
- Experience operating in complex, cross‑functional environments, with a structured, solution‑oriented approach.
Location
Brno
Contact information
Talent Acquisition Team: Yat Hong Yuen
