Your role

Mission

Be the engine behind our remanufacturing operations. You’ll keep things running smoothly by managing service jobs, coordinating equipment logistics, supporting our sales and service teams, and ensuring our systems are accurate and up to date. You’ll play a key role in delivering an awesome customer experience, and you’ll grow your skills in a fast-paced, tech-forward environment. 

Roles and Responsibilities

Service Operations (30%)

Create and manage work orders from start to finish, creating, ordering parts, invoicing, and closing out jobs.
Coordinate equipment transportation across the U.S.
Support field sales managers and customers with machine quotes, buybacks, and logistics.
Handle damage claims for new equipment and ensure timely resolution.
Maintain and train others on our OriginAir Equipment RMA database.
Set up new customers in our systems and verify technician timekeeping.
Investigate and resolve invoicing issues and process credit requests.
Coordinate with our Houston team to ensure steady parts supply.

Sales & Service Support (20%

Be the go-to backup for the OriginAIR Manager, answering service calls and helping customers get what they need, fast.
Assist Shop Manager with parts requests.

To succeed, you will need

Make an Impact

•  Your work directly supports our customers and field teams across the U.S.
• Save the Planet, One Compressor at a Time: Our goal is to reduce scrap, reuse as much material as possible and recycle responsibly what we do throw away.
• Grow Your Career: Learn the ins and outs of service operations, logistics, and customer support in a global company.
• Team Vibes: Work with a collaborative, supportive and fun team that values your ideas and input.
• Modern Tools: Use up-to-date systems and tools to streamline your work and make a difference.

What You Bring

• Strong organizational and multitasking skills
• A proactive mindset—you take initiative and solve problems
• Comfort with spreadsheets, databases, and digital tools
• Experience with SAP and other ERP systems (Prophet 21 strongly preferred)
• A customer-first attitude and great communication skills

Experience

• Minimum of two years of relevant administrative-level experience.  Service Coordination experience is a plus.

Education

• High School diploma, college degree preferred.

In return, we offer

• Attractive benefits Include: Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan. Health insurance/ Dental insurance/ Vision insurance. Competitive paid time off Life & Disability insurance Salary Range $55k - $65k *depending on experience*, Salary based on knowledge, skills, and experience.

Job location

This role requires you to work on-site at our office in Charlotte, NC. 

Contact information

 Talent Acquisition Team: Sowmya Prativadi