Your role
The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.
The Field Service Engineer accomplishes this mission by:
1) Performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.
2) Working without direct supervision following established policies and procedures to ensure company and customer quality standards are met.
Engineers and experienced technicians are expected to deliver a superior customer experience by exhibiting our core principles.
To succeed, you will need
Previous field service experience
Strong customer focus to ensure delivered solutions meet customer expectations
Share technical expertise and knowledge and provide coaching
Complies with all applicable laws, policies, and standards.
Proficient in the home country language, a basic command of written and spoken English is required
Work autonomously, with a high degree of initiative and be able to build strong relationships with the customer.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Catania , Italy . You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Roberta Bracey
