Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Operations Manager. 
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. 
• Perform installations, ensure safety compliance, and document activities. 
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

Skills and experience
• Experience in field service activities would be an advantage.
• Experience of working with Computers with specific knowledge of Microsoft Office software. • Good command of both written and spoken English is an advantage.
• Understanding of engineering drawings, both electrical and mechanical, and schematic layouts is essential.
• Working in the areas of electro-mechanical assembly and fitting, electrical/PLC controls and electronics is plus

Key competence required for the role
• A good understanding in a relevant engineering discipline.
• Inter-personal and communication skills are required in order to build sound relationships with customers.
• Be a good team player
• Positive attitude to work under pressure
• Learning fast and be active

In return, we offer

• A vacation system that is superior to the labor law law (new employees can enjoy 10 days of proportional vacation in the year when they arrive)
• Guaranteed annual salary of 14 months (proportionately given in the year when new employees arrive)
• Free group insurance for employees and their spouses and children

• Free overseas business trip safety insurance for employees
• Free annual regular health check for employees
• Wedding, funeral and maternity allowance
• Festival benefits
• Welfare allowance (fixed allowance for personal training, travel, medical care, kindergarten, etc.)
• Staff travel and health promotion activities

Job location

You will be part of our customer center in Taichung. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Taiwan (TW).

Contact information

Talent Acquisition Team: Candice Wu