Your role
As a Service Planner, your mission is to plan the day‑to‑day work schedules of our Field Service Engineers, ensuring that all planned service activities are completed efficiently and on time.
You will
- Effectively manage the use of the SAP planning systems.
- Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
- Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
- Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
- Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers and internal departments to expedite customer requests.
- Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
- Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- Experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience desirable.
- Good knowledge of Microsoft Office applications.
- Fluent in English.
- Knowledge of the compressed air industry desirable.
- Aspirational to progress and grow within the organisation.
- Experience of working within a service environment.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Warrington, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Maybelle Bryant
