We provide you an overview of the most searched keywords and visited pages
June 8, 2015
Atlas Copco has launched its Asphalt Care Team service to help customers make the most of their construction equipment. The service brings together application support, technical expertise, customer training and rapid parts-ordering system. The Asphalt Masters, a global team of specialists, support customers with all aspects of the asphalt process.
Increasingly, contractors have to meet stringent deadlines and defined quality parameters. “There are high demands on our paver and planer products,” says Johan Thörnqvist, Asphalt Care Team Manager. “Machines need to be up and running and lay a perfect result. This team was created to better and faster support these demands.”
The Asphalt Care Team mainly provides support in the field, Thörnqvist says, with each Asphalt Master acting as a single point of contact for the customer. The work ranges from commissioning new equipment to delivering application support when customers have paving issues and organizing relevant training. The team can also arrange the delivery of urgent parts when needed through a hotline. “We have a dedicated asphalt team locally and globally that can step in fast, whether there is an issue related to parts or a technical or application issue,” he says.
The Asphalt Care team works closely with local country teams and other divisions within Atlas Copco.“Asphalt is a complex product and differs from country to country, based on the types of stones that are available, climate and the type of bitumen,” Thörnqvist says. “There are also varying equipment requirements such as tracked and wheeled pavers, or different types of paving widths. Some countries have a tradition of paving in large widths, making it important to extend the paver screed and auger correctly.”
All links in the quality chain are important. “It’s not enough being able to troubleshoot and repair machine-related issues,” he says. “More often quality issues in the paved surface are due to a problem with the material, its transportation, machine settings or operator issues.” Asphalt Masters, with their global perspective and local connections, can provide relevant practical application and technical support.
Training is an important part of the Asphalt Care Team’s work. “In some markets we work with dealers, but in others we operate directly through an Atlas Copco customer center,” Thörnqvist says. “Dealer training is very important, and dealers will identify and solve most issues locally, but when needed they will escalate to the regional Atlas Copco support team.
We have added additional operator training and combined technical and application training.”
The ambition is to extend the Asphalt Care team to have an Asphalt Master in all regions. Next on the list are India and Eastern Europe South, covering 14 countries.
“Asphalt is a team effort, as there are many factors that can affect the final result. Reaction time and the availability of service are very important for us.”