Your future job

Your role

Perform field service, remote phone support, and system build support as required. Complete documentation in a timely manner. Represent ISRA VISION professionally on site.
Conduct site surveys, installations, maintenance, and repairs on vision inspection systems.
Work with vision inspection in the glass industry to detect defects in glass material during production.
Determine site and equipment requirements; outline interdependencies.
Understand customer goals; identify consequences of various solutions. Develop installation and escalation plans.
Configure system hardware, software, and network components.
Assemble and integrate system/product, and verify operation.
Use proactive monitoring to identify problem prevention opportunities.
Provide customers with an overview of installation activity, site-specific information, and access to appropriate contacts.
Conduct customer training; present information clearly and persuasively.
Maintain high customer satisfaction by clarifying needs and ensuring they are met.
Handle customer-relations problems promptly and escalate issues as needed.
Support 24/7 service plan customers.
Communicate objectives and results related to installations and inspection issues.
Provide feedback on competitive systems.
Conduct applications support to optimize inspection systems where appropriate.

To succeed, you will need

Work for a fast-growing technology leader, part of the Atlas Copco Group.
Extensive learning and development opportunities.
Independent work in committed international teams.
New challenges and learning opportunities daily.
A culture of respectful interaction, ethical behavior, and integrity.
A rewarding company culture with excellent benefits.
Comprehensive benefits package including competitive compensation, medical, dental, vision, life insurance, ST/LT Disability Insurance, and a 401k with Company Match.