Your role
Trillium specializes in helping customers using vacuum systems and related products in a wide range of industries. We offer new and refurbished products, as well as repair services supporting dry pumps, oil-sealed pumps, blowers, cryogenic pumps, cold heads, helium compressors, chillers and gas abatement systems.
At Trillium, we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Role:
The Office and Inventory Assistant provides routine and on-going support to the sales team, customers, production team, inventory, field service & other Trillium sites.
Main Responsibilities:
Including the following, other duties may be assigned.
Support clients through, phone calls, email, mailings, fax and training events to insure satisfaction and ongoing relationship
Review all quotes for accurate & complete information
Act as a communication liaison between sales, customers, field service and production
Direct customers to appropriate person for support questions
Execute Customer Service metrics reporting plans
Kitting and issuing parts to Job and sales order
Receiving and stocking parts
Coordinate customer product service return & warranty returns
Prepares customer info packet included with service product
Records and maintains control of all inventory items purchased and produced.
Assist with product ordering
Communicate effectively and respectfully with other team members, vendors, and clients
Accurately use computerized systems for shipping & receiving both inbound and outbound goods.
Accurately uses computerized systems to record materials issues
Other duties as assigned
To succeed, you will need
Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily.
Ability to communicate effectively both in written format and oral presentation.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Ability to foster communication among colleagues/team members in manager’s absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software – Word, Excel, Power Point
Ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Education and/or Experience:
High School diploma or equivalent
College or specific relevant coursework preferred
Industry experience preferred
In return, we offer
- In return, we offer you: Medical/Dental/Vision, 401-k, company paid short term disability, long term disability, life insurance, generous vacation (3 weeks/year) - sick time (40 hours/year)- and floating holidays (5 per year), education reimbursement, referral bonus and holiday pay
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Hamburg, New Jersey. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Cami Wann
