We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

We have a new identity for the Atlas Copco Group

The Atlas Copco Group logo on a white background

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Enabling the transformation to a low-carbon society

Fully committed to being part of the solution for a better tomorrow, we have set science-based targets to reduce greenhouse gas emissions in line with the goals of the Paris Agreement.
Thumbnail image for a video introducing our science-based targets

Are you up for a challenge?

Join us on an interactive journey to learn more about our culture.
Atlas Copco colleagues in discussion.

Are you up for a challenge?

Join us on an interactive journey to learn more about our culture.
Atlas Copco colleagues in discussion.

Are you up for a challenge?

Join us on an interactive journey to learn more about our culture.
Atlas Copco colleagues in discussion.

Are you up for a challenge?

Join us on an interactive journey to learn more about our culture.
Atlas Copco colleagues in discussion.

Are you up for a challenge?

Join us on an interactive journey to learn more about our culture.
Atlas Copco colleagues in discussion.

Innovation stories

Do you want to learn about our innovations? How operators benefit from our ergonomic equipment or how we secure a minimal impact on the environment?
Corporate people observing parts of products in the field, cover image, ideas, backlight, touch screen

Innovation stories

Do you want to learn about our innovations? How operators benefit from our ergonomic equipment or how we secure a minimal impact on the environment?
Corporate people observing parts of products in the field, cover image, ideas, backlight, touch screen

Innovation stories

Do you want to learn about our innovations? How operators benefit from our ergonomic equipment or how we secure a minimal impact on the environment?
Corporate people observing parts of products in the field, cover image, ideas, backlight, touch screen

Innovation stories

Do you want to learn about our innovations? How operators benefit from our ergonomic equipment or how we secure a minimal impact on the environment?
Corporate people observing parts of products in the field, cover image, ideas, backlight, touch screen

Innovation stories

Do you want to learn about our innovations? How operators benefit from our ergonomic equipment or how we secure a minimal impact on the environment?
Corporate people observing parts of products in the field, cover image, ideas, backlight, touch screen

Our annual Industrial Ideas magazine

features stories about how we innovate for a sustainable future and push technology and society forward together with our customers.
Atlas Copco's Industrial Ideas magazine

Our annual Industrial Ideas magazine

features stories about how we innovate for a sustainable future and push technology and society forward together with our customers.
Atlas Copco's Industrial Ideas magazine

Our annual Industrial Ideas magazine

features stories about how we innovate for a sustainable future and push technology and society forward together with our customers.
Atlas Copco's Industrial Ideas magazine

Our annual Industrial Ideas magazine

features stories about how we innovate for a sustainable future and push technology and society forward together with our customers.
Atlas Copco's Industrial Ideas magazine

Our annual Industrial Ideas magazine

features stories about how we innovate for a sustainable future and push technology and society forward together with our customers.
Atlas Copco's Industrial Ideas magazine
Close

Tools of the trade

June 2, 2015

Industries:
Other
Topics:
Service
Geography:
North America

Every business wants an innovation that makes customers more satisfied and internal organization more efficient; one that reduces costs and promotes growth. The Atlas Copco Industrial Technique Service organization introduced just such an innovation in 2010. It came from trying to answer a simple question in a simpler way.

The Where’s My Tool project started when Joe Meloche, Business Line Manager at Atlas Copco Tools and Assembly Systems in Michigan, U.S., asked Software Coordinator Tom Heathfield for a way to improve the efficiency of the service support. Meloche noticed that 90% of customers calling service support were asking the same question: where their tools were in the service process. If the customers could find out that information for themselves, it would free up a lot of resources. The solution lay in opening up the organization’s service management database, which had been created to manage repaired equipment. With the help of Atlas Copco’s IT organization, the database was connected to the business system, and WheresMyTool.com was created. WheresMyTool.com offers customers an instant view of all tools and their status on a password-protected web page. It has the ability to track tools and to create reports in Excel. Salespeople and distributors make fewer phone calls to check on the status of their repairs, and the service sales force can focus on selling more services. Customers can also make notes, issue a purchase order or approve a repair online. Regional Sales Manager Service Amy Shi’s daily work includes visiting customers and walking their production lines to find the best tool management solutions for their operations. “Many customers run tools to failure without preventive maintenance, and don’t have a reasonable spare tools inventory,” says Shi.

WheresMyTool.com is good for customers to track their tools’ status. Customers can also download quotations, repair and calibration reports and shipping documents.

The combination of the Service Management Database and WheresMyTool.com has helped the U.S. service organization grow to eight times its original size in less than five years. Written by Atlas Copco

Efficiency USA North America Other Service