Service Specialist Tomasz Bugaj knows how to keep business and society running, at all times. He joined Atlas Copco in 2012 as a Service Engineer, taking care of machine maintenance, commissioning and decommissioning, as well as troubleshooting of breakdowns. In 2018 he embarked on a new opportunity as EU Service Specialist, specializing in different product groups and also training other service technicians.
Since our customers are in various sectors, I’ve had many exciting experiences on and offshore. One of the most interesting international projects I did, and something I will remember for the rest of my life, was when undertaking a high-pressure testing of a pipeline in Siberia during winter. It was -57 C ̊ when we arrived. We were somewhere in the woods in the middle of nowhere and eight-hour drive from civilization and had to keep our equipment operational around the clock.
Another memorable experience was a project assignment in seaway heavy lifting. The ship was loaded with compressors that would create a bubble curtain in the water. While the customer was building offshore platforms and windmills, these class zero, oil-free air compressors were used for noise mitigation on the vessel in order to protect the wildlife. As a service technician, my team and I did all the installations, testing, operating and maintenance onboard.
You need to have a great sense of empathy for your fellow technicians, and technical experience is an absolute must. You should also have a "can-do"-mentality and ability to find solutions on the spot. People skills are also very important. When you talk to a customer who’s experiencing a break-down you need to give them that instant feeling of trust. Regardless of what happens, he or she should know that you will help them solve the problem as soon as possible.
We are there to support and give our best to guarantee customers can run their business smoothly, and to provide tailor-made solutions. And we are always ready to help, through physical visits, our remote assist tool or on telephone.
The best part of the job is that I get to work in an international environment with all types of people. I work with state-of-the-art machines and on interesting applications in various industries. I feel like I get the opportunity to develop my skills every day. My managers also give me a lot of opportunities to challenge myself and go outside my comfort zone.
That we are a company that always finds the most innovative solutions and bring added value to our customers. And that we do it in a safe and responsible way.