The Role

The mission of this position is to assist the SAP Customer Center operations team for the Logistics stream. The position is reporting to the SAP Competence Center Operations Teamlead Logistics.

Job Description

Your main responsibilities and activities will be:

• 3rd Level Incident and Problem management: resolution, root cause analysis and continuous improvement

• Bug fix management: root cause analysis, consistency checks on solution proposals, testing and documentation
• Maintain key-user community with regular meetings and training sessions
• Be the SPOC for our local customers within your region
• Support Logistics teams to achieve optimal usage of systems and processes
• Collaborate with the external AMS support partners to ensure proper support delivery
• Collaborate with the template organization, development and roll-out team and BPX Community.
• Collaborate with other streams within operations teams of the SAP competence centre
• Participation in internal projects, requiring limited travelling domestically and internationally
• Keep internal customer satisfaction at a high level by maintaining close customer relations and safeguarding the right level of quality in support service delivery

What you can expect from us? 

A friendly, family like atmosphere

• Have the flexibility and freedom to keep a healthy work live balance
• Plenty of opportunities to grow and develop your own career path
• A culture known for respectful interaction, ethical behavior, and integrity
• Potential to see your ideas realized and to make an impact
• New challenges and new things to learn every day
• Access to global job opportunities, as part of the Atlas Copco Group

What we expect of you? 

Knowledge

• Expert level knowledge SAP MM and SAP SD module, knowledge of all related modules are a plus.
• Knowledge of SAP logistics processes and integration with finance, production, service and projects.
• Ability to read and analyse ABAP programs and overall good understanding of the SAP
     technical application layer is a big plus.
• PC literate: Good knowledge of MS Office and hands on in Visio...
• Fluency in English is a must. Knowing additional languages is a plus point

Experience

• Minimum 5 years in a functional analyst or consultant role, ideally with support experience
• Must have worked with multinational companies with exposure to diverse and multi-cultural environments
• Overall understanding of end-to-end logistics business processes used in manufacturing plant, distributions centers and customer centers.
• Very good knowledge of integration points of logistics processes

Personal requirements

• The successful candidate needs to be service-oriented and professional
• Ability and willingness to "learn forever" and adapt to rapidly changing requirements
• Keeping focus on long-term objectives while managing day-to-day operations
• Being open minded and having a positive attitude is required to succeed in a dynamic and culturally diverse working environment
• Have ambitions beyond "good enough" - constantly seeking opportunities to improve
• Feel comfortable to lead a geographically diverse team and report to a remote manager
• Good managerial skills
• Good communication skills
• Ability for international business travel
• Eager to learn

City
Antwerp