Great opportunity at C H Spencer - Part of Atlas Copco North America
Mission: Schedule field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer.
Roles and Responsibilities:
Service Scheduling (70%) – Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule all shop and field service repairs in the service programs utilized. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Serve as information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Report problems that service technicians are having to the Service Manager.
Service Administration (30%) – Maintain (edit as needed) scheduled service orders in Profit21 or Service Software (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing. Review and maintain labor records for Service Technicians. Prepare credit notes and manual invoices for review by the Service Manager. Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed. Complete administrative requirements for element return function. Review and maintain labor records and credit notes.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Perform other duties as assigned.
Experience – One to three years of relevant service coordination and/or dispatch experience.
Education – High School diploma, some college preferred.
Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel, as well as in IBM Lotus Notes applications. Experience with Profit21 or Atlas Copco Distribution Service software preferred. Experience with contract planning.
Thank you for yor interest in this role!