
INTRODUCTION THIS IS ATLAS COPCO THE YEAR IN REVIEW FINANCIALS OTHER INFORMATION
This is how we do business
Atlas Copco is characterized by focused
businesses in selected market segments,
high customer focus through a decentralized
organization, global presence, a stable
service business, professional people, and
an asset-light and exible manu facturing
setup. By providing professional service,
technical competence, application knowledge
and digital capabilities the Group builds
close customer relationships through direct
and indirect channels.
Power Technique, 12%
Compressor
Technique, 45%
Vacuum
Technique, 26%
Industrial
Technique, 17%
Share of revenues by business area
Other, 12%
General manufacturing,
20%
Construction,
11%
Service, 6%
Process industry, 18%
Electronics, 24%
Automotive, 9%
Orders received by customer category
Share of revenues
Equipment, 65%Service, 35%
Sales and service
Atlas Copco’s ambition is to build close relation-
ships with customers and help them increase their
productivity in a sustainable way. Customer
engagement, sales, and service take place
through direct and indirect channels (mainly dis-
tributors), online as well as oine, to maximize
market presence. Digital interaction is becoming
increasingly important to support customers and
create business opportunities. Consequently, we
continuously develop our teams to make sure they
are equipped with the right competencies to
make sure it is easy to do business with us. Atlas
Copco aims at always being available to customers
when they need us, wherever we can support
them best. The Group has a global reach with sales
in more than 180 countries.
Sales of equipment is performed by engineers
with strong application knowledge and with the
ambition to oer the best solution for specic
applications. Service and maintenance performed
by skilled technicians is an integral part of our
oer. Service is the responsibility of dedicated
divisions in each business area. This includes the
development of service products, sales and mar-
keting, technical support, and service delivery,
all supported by data analysis from connected
equipment.
Stable service business
35% of the Group’s revenues are generated from
service (spare parts, maintenance, repairs, con-
sumables, accessories, and specialty rental). These
revenues are more stable than equipment sales
and provide a strong base for the business.
Increase customer loyalty
Customer focus is a guiding principle for Atlas
Copco. Customer surveys are regularly conducted
75%
Global reach
with local
presence
Atlas Copco has a global
reach with sales in more
than 180 countries. Sales
and service are performed
by employees with strong
application and process
knowledge.
About 75% of the production
cost of equipment represents
purchased components.
to learn from their experience and opinions about
their interaction with Atlas Copco. Customers are
often engaged in feedback discussions to improve
our products and services. A number of key per-
formance indicators have been established, which
are continuously followed up to ensure that
customer satis faction improves.
Manufacturing and logistics
We strive to have manufacturing close to where
our customers are located. As a result, production
facilities are located in Europe, Asia, and the
Americas. The philosophy is to manu facture
inhouse those components that are critical to the
performance of the equipment. For other compo-
nents, Atlas Copco leverages the capacity and
competence of business partners. Flexible pur-
chasing and logistics are of great importance.
Approximately 75% of the production cost of
equipment represents purchased components,
and about 25% are internally manufactured core
components, assembly costs, and overhead.
Equipment represents about 65% of revenues,
and manufacturing and logistics are organized
to be able to quickly adapt to changes in
demand. The manufacturing of equipment is
based primarily on customer orders, and only
some standard, high-volume equipment is
manufactured based on projected demand.
The assembly of equipment is, to a large degree,
carried out in Atlas Copco’s own facilities, and we
take responsibility for the products’ functionality
and quality. In order to optimize production ows
the assembly is typically lean, and the nal prod-
uct is generally shipped directly to the end user.
The organization works continuously to eciently
use human, natural, and capital resources, while
ensuring highest quality.
Atlas Copco 2021 8
THIS IS ATLAS COPCO
THIS IS ATLAS COPCO
This is Atlas Copco – Home of
Industrial ideas
Our targets
• This is how we do business
Creating lasting value for all stakeholders
Contributing to the UN Sustainable
Development Goals